Comcast isn’t exactly known for customer service. Just ask “Asshole Brown”. His name on his account was Ricardo Brown until a customer service representative changed it to “Asshole” on a bill because he cancelled his account.
After Lisa Brown, a Spokane, Wash. resident, saw the bill, she shocked to her husband Ricardo’s name changed.
She contacted a consumer advocate blog called Elliot.org and provided it with a copy of the billing statement.
“I am shocked,” she told Christopher Elliott. Because her family was having financial difficulties, they needed to reduce their cable bill so she called Comcast to cancel the cable portion of her account.
“I was never rude,” she says. “It could have been that person was upset because I didn’t take the offer.”
My Fox 8 reports:
“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” a Comcast spokeswoman told CNNMoney Thursday.
The company said it fired the employee responsible, and is looking at some technical fixes that would prevent this kind of thing from happening again.
Comcast is fully aware of its reputation for bad customer service, and has apologized for it before.
In one of the more public incidents, Comcast customer Ryan Block posted a recording of an eight-minute phone call in which a rep refused to cancel his service.
The company has vowed to fix its service problem, but admits that it won’t happen overnight. So I guess their reps will continue to be arseholes until the problem is rectified.
Watch courtesy of Fox News:
“It may take a few years before we can honestly say that a great customer experience is something we’re known for,” a Comcast exec said last September.
Tick tock. It’s now January of 2015.
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H/T: FON’s own @ComgenKDT with thanks.
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